We will usually send your goods out by second class post unless you have requested express delivery. Please inform us within 48 hours if you have received the wrong item or if your goods are faulty/damaged in transit.
We offer free delivery* on all orders over £60
Standard delivery* (3-5) working days: £3.99
Express delivery* (1-2) Working days: £7.99
*U.K only. International shipping is currently not available but we are working on it. Stay tuned!
Changed your mind?
Sometimes we all do!
You can return your items to us at:
RETURNS Lilac & Lily’s
68-70 High Street
You have 14 days to return your goods to us. Please ensure your items are packaged in the original packaging where possible and enclose a copy of the receipt along with a short note stating the reason for your return. We suggest that you return your items by recorded post and retain proof of postage. Returns are at your own expense unless you have received the wrong items or your goods are faulty. In these cases you will receive a full refund.
We will be happy to exchange any item for you provided we have the available stock. Failing that, a full refund will be given. Exchanges, unless incorrect or faulty will be at your own expense. Any mistakes on our end (or postal damages) will be covered by us.
Please note: goods will not be posted out at weekends and bank holidays so please allow longer during these periods.
We do not refund on sale items unless received in a faulty condition.
All prices are as stated on our website but may be subject to change at any time without prior notice.
We aim to make sure that all of our images are representative of our products, though image quality and clarity may vary depending on the device used to browse our site.
All sizes are approximate and may vary.
Care of Items
Please when trying on clothing make sure you are not wearing makeup, perfume or deodorant that could mark or stain the garments. We cannot accept returns that have been damaged by the customer.
Once you have received your jewellery, please take care of it by keeping it in a cloth bag and/or wrapped in tissue to stop it from becoming scratched and tarnished. Sadly, all costume jewellery will tarnish over time so the more care you take of it the longer you will have the joy of wearing it. Silver jewellery will naturally become tarnished once exposed to the air but can be kept looking as good as new with a silver cloth every now and then.
For hygiene reasons, earrings are non-refundable.
Gift Vouchers & Promotions
Gift vouchers are valid for 12 months from date of purchase
All gift vouchers must be redeemed prior to expiry date
Under no circumstances will any gift vouchers' expiry date be extended
Your gift voucher is proof of purchace. If lost, it is invalidated and cannot be replaced
All gift vouchers are non-refundable and no change will be given if the full amount is not spent
Promotional codes are only valid for the time stated on out website.
Items bought using a promotional code will be refunded or exchanged at the value after discount; exceptions will be made if exchanging for the same item.
The Extra Important Stuff
We love our little shop, sourcing the products and bringing them to you, chatting to our customers and generally bringing happiness to people and in turn to us. We hope we can bring some of that to you online too, so please feel free to contact us at any time via telephone on 01449 722888 or email us at firstname.lastname@example.org. Alternatively, you can message us on our Facebook page.