Sometimes we all do! 

 

You can return your items to us at: 

RETURNS Lilac & Lily’s 

68-70 High Street 

Needham Market 

Suffolk 

IP6 8AW 

 

You have 14 days to return your goods to us. Please ensure your items are packaged in the original packaging where possible and enclose a copy of the receipt along with a short note stating the reason for your return. We suggest that you return your items by recorded post and retain proof of postage. Returns are at your own expense unless you have received the wrong items or your goods are faulty. In these cases you will receive a full refund. 

Please when trying on clothing make sure you are not wearing makeup, perfume or deodorant that could mark or stain the garments. We cannot accept returns that have been damaged by the customer. 

Once you have received your jewellery, please take care of it by keeping it in a cloth bag and/or wrapped in tissue to stop it from becoming scratched and tarnished. Sadly, all costume jewellery will tarnish over time so the more care you take of it the longer you will have the joy of wearing it. Silver jewellery will naturally become tarnished once exposed to the air but can be kept looking as good as new with a silver cloth every now and then. 

 

For hygiene reasons, earrings are non-refundable.